Frequently Asked Questions!
Everything you need to know so you use the Mobility corporate commuter service like a pro!
Creating an account
Who is eligible to use this service?
Is the app free to download?
How do I register for the app?
- Enter your company code: “XXXXX” and 5-digit Employee ID (0#####), then click Next.
- Set your password.
- Enter the OTP sent to the phone number you have provided to verify your account. If you have trouble getting verified, please contact the HR/Admin Staff to make sure that your enrollment details are correct.
- Once you’re verified, you can enter your home address. It will be set as your default location under Settings.
You can also follow the instructions in this video.
What if the OTP is sent to the wrong number during registration?
Can I register with a foreign number?
I did not receive a verification number. What do I do?
If you have changed your phone number, please approach your Duty Manager to update your number in order to proceed with verification.
Can we book anytime? even on Rest days?
Yes, this can be arranged, however there is a chance that bookings may be canceled if there are a few passengers only in a service run.
Can we use this aside from going to and from the office?
Managing a booking
Can I change my drop-off location?
When can I make a booking for my ride?
The 3-hour to 24-hour window allows the system to assign drivers and determine efficient routes based on the bookings that have been made in a day within the cut-off.
Why do you need 3-hours to run a batch of bookings?
By any chance, we have to cancel a booking, is there a certain timeframe for cancellation?
Yes, the booking can be canceled at least 2 hours before the cut-off but if it’s beyond that timeframe, the booking will be considered a confirmed ride and is chargeable to the employee.
How do I cancel?
Will I be charged for my cancellation?
Since we cannot cancel, can we move the time of pickup or drop-off if it is already past the 2-hour timeframe?
If there are only a few employees who book at a certain time, is there a chance that the booking will be canceled?
Managing your account
I forgot my password. What can I do?
Fares & Payment
How is my fare calculated?
Are we following our company's payroll cut-offs for salary deductions?
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